Privacy Policy

Last updated: April 27, 2026

SparkOn Driving Academy (“SparkOn,” “we,” “us,” or “our”) provides driving lessons and related driver training services in Scarborough, Markham, North York, and nearby Ontario communities. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use our website, contact us, book lessons, communicate with us, or use our driving school services.

We aim to handle personal information in a careful and reasonable way, consistent with Canadian privacy principles, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where it applies to our commercial activities.

1. Personal Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

Contact details: name, phone number, email address, preferred contact method, and messages you send to us.
Lesson and booking details: requested lesson type, preferred schedule, pickup or service area, driving goals, road test preparation needs, and related notes you choose to provide.
Student information: information needed to provide lessons, such as driving experience, licence stage, lesson history, progress notes, attendance, and instructor feedback.
Driver education or certification information: if you register for a Beginner Driver Education (BDE) package or another service that requires records for course completion, certification, insurance, or Ministry of Transportation (MTO)-related purposes, we may collect information such as date of birth, address, licence class/status, driver’s licence information, course progress, and completion records, only where reasonably necessary.
Payment and transaction information: payment status, package purchased, invoices, receipts, and related accounting records. If a third-party payment provider is used, that provider may process payment details under its own terms and privacy policy.
Website and technical information: IP address, browser type, device information, pages visited, referring pages, cookies, and similar technical data used for website security, performance, and basic operation.

We do not ask for sensitive identification numbers, copies of identification, or full driver’s licence details through the general website contact form. If we need to examine or record licence-related information for a legitimate driving school purpose, we will limit collection to what is reasonably necessary for that purpose.

2. How We Collect Information

We collect information directly from you when you:

submit a contact form on our website;
call, email, text, or message us through WhatsApp;
book, reschedule, or cancel a driving lesson;
register for a lesson package, BDE package, road test preparation, or vehicle rental service;
communicate with an instructor about your driving progress or lesson needs;
make a payment or request a receipt; or
browse our website.

3. Why We Use Personal Information

We use personal information for the following purposes:

to respond to inquiries and provide customer support;
to schedule, confirm, deliver, reschedule, or cancel lessons;
to match students with appropriate instructors and lesson types;
to provide driving instruction, road test preparation, refresher lessons, BDE-related services, and vehicle rental for road tests;
to maintain student, attendance, progress, payment, and completion records;
to communicate about bookings, lesson reminders, road test preparation, service updates, and administrative matters;
to process payments, issue receipts, maintain accounting records, and manage outstanding balances;
to meet legal, insurance, tax, safety, or regulatory requirements, including MTO-related requirements where applicable;
to protect the safety of students, instructors, vehicles, and the public;
to prevent fraud, misuse, unauthorized access, or security incidents; and
to maintain, troubleshoot, secure, and improve our website.

4. Consent

By contacting us, submitting a form, booking a lesson, communicating with us, or using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. You may withdraw consent where legally permitted, but doing so may limit our ability to provide lessons, complete bookings, issue receipts, maintain required records, or satisfy legal and regulatory obligations.

For students under 18, we may require consent or involvement from a parent or legal guardian, especially for registration, payment, scheduling, pickup/drop-off arrangements, and driver education records.

5. When We Share Personal Information

We do not sell personal information. We may share personal information only where reasonably necessary, including with:

Instructors and staff who need information to schedule, deliver, or manage lessons;
service providers that help us operate the website, receive form submissions, communicate with students, host data, process payments, manage email, or support business operations;
the Ministry of Transportation, approved program providers, insurers, or related organizations when necessary for BDE/course completion, certification, insurance, safety, audit, or regulatory purposes;
professional advisors such as accountants, insurers, legal advisors, or IT support providers;
law enforcement, regulators, courts, or government authorities where required or permitted by law; and
another organization in connection with a business transfer, reorganization, or similar transaction, if appropriate safeguards are used.

6. Website Forms, WhatsApp, Email, and Third-Party Services

Our website contact form may use FormSubmit to forward form messages to us by email. When you use the contact form, the details you enter may be processed by FormSubmit so the message can be delivered.

If you choose to contact us through WhatsApp, phone, email, or another communication platform, that platform may process your information under its own privacy terms. Please avoid sending unnecessary sensitive information through general messaging tools.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies for basic site operation, security, caching, performance, forms, and user experience. Your browser may allow you to block or delete cookies, but some parts of the site may not work as intended if cookies are disabled.

8. Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, manage records, resolve disputes, comply with legal, tax, insurance, safety, or regulatory requirements, and maintain accurate business records.

General inquiries that do not become bookings may be kept for a shorter period. Student, payment, lesson, attendance, progress, BDE, completion, and insurance-related records may be kept longer where required or reasonably necessary for business, legal, insurance, or MTO-related purposes.

9. Safeguards

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, loss, theft, or modification. These safeguards may include limiting access to people who need the information, using password-protected systems, maintaining secure hosting and website tools, and taking care with records shared between students, instructors, and service providers.

No website, email, messaging platform, or online service can be guaranteed to be completely secure. Please contact us if you believe your information has been sent to us in error or may have been affected by a security issue.

10. Access, Correction, and Privacy Questions

You may ask to access, correct, or update personal information we hold about you, subject to legal limits and identity verification. You may also ask questions or raise concerns about how we handle personal information.

Contact SparkOn Driving Academy:

Email: yasin@sparkondrive.ca
Phone/WhatsApp: (438) 926-2048
Service area: Scarborough, Markham, North York, and nearby Ontario communities

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, tools, legal requirements, or privacy practices. The updated version will be posted on this page with a new “Last updated” date.